Not receiving JSaRC Updates?

Published on 16 January 2020

If you’ve registered to receive updates from us, and you haven’t received any, you should check your junk/spam email folder and add us to your ‘Safe Senders’ list. It’s easy to do, if you aren’t sure how, see below.

Microsoft Outlook on your Desktop

Check your ‘Junk e-mail’ folder
Right-click our update email
On the menu displayed move your mouse over or tap Junk
In the menu that pops up, click or tap on ‘Never block sender’
You’ll then get a pop up saying: ‘The sender of the selected message has been added to your Safe Senders List.’
Click ‘OK’

Outlook Web

Find our update email and open it. (It may be in your junk or spam email folder)
Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!”

iPhone Mail App (iOS)

Open your mail app and go to the junk folder
Find the email you’d like to whitelist and slide your finger left to see options
Tap the ‘More’ button, and then ‘Mark…’ button
Select “Mark as not junk”
This will then move the email to your Inbox and any mail from this address will then go straight to your inbox

Google (Gmail)

Open the spam folder
Search for our update emails
Open the email
Use the drop down menu, top right, and click ‘Report not spam’

If you want to register again, follow this link to our registration page.